Shown below are the areas that ITIL v3 addresses (click on the image to enlarge):
Having said that though, people have to realize that they need to share information, centralize the information and manage the processes end-to-end in the Telecom company, and that is where the CTO and CIO roles are very critical in getting this through, especially in ex state owned telecoms where there was a big gap between upper and middle management.
HP is ahead of the competition and has developed ISM, a framework that combines eTOM and ITIL and uses the BTO software in combination with the traditional HP Telecom Management software (e.g. Temip) to address that space, as shown below:
The core of the solution is Service Manager along with the uCMDB for service support and the Parallon SLA Bus has evolved as an enterprise Telecom SLM solution and goes hand-in-hand with the HP BTO products in the complete SLM solution.
The Parallon SLA Bus is integrated with HP Operations Manager, Service Manager and uCMDB to manage complex Telecom SLAs. A couple of screen shots below of the SLA Bus v3.0 coming out in February:
Further reading for eTOM and ITIL:
Paper “TR-143 Building Bridges: ITIL and eTOM by TMForum”, the ITIL incident management processes are part of eTOM framework and the adaptation of these processes is NGOSS compliant.
Also, another reference paper that also includes the configuration management part is
“GB921V: Enhanced Telecom Operations Map (eTOM), The Business Process Framework, Release 6.0”
Both papers above are available through TMFORUM.